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General Questions

  1. At Brora, we are not about ‘fast fashion’. Instead, we produce beautifully made, timeless pieces, from high quality fabrics and yarns that are made to last. These include merino, mohair and cashmere for our knitwear and silk, linen and cotton for our clothing.

  2. The mills that make our cashmere were established in 1787 and have been employing local Scottish families for generations, who in turn, pass these skills onto their children. We feel proud that Brora is able to support these traditional mills and through them, their communities. 

  3. At Brora, we have a passion for vibrant and interesting prints. Whether that may be something from the archives of Liberty of London or a pattern found on a vintage piece at Portobello Market, all of our patterns are printed on only the finest of fabrics with a limited number of each being made. 

  4. For us, the British tailoring label means all garments in question are 100% British made. Right the way from our in-house pattern cutter to our East London tailor, all British tailored pieces are just that, meaning you can buy Brora with pride.

  5. We are committed to providing you with great customer service and that doesn’t stop when you leave our shops. Our UK customer service team are available from 9am-5.30pm Monday to Friday and our order line is open from 8am to 10pm 7 days a week, to provide you with any additional help.

  6. Our cashmere is made to last. From start to finish, the utmost care is made to ensure every piece will stand the test of time. Only the best fibres from the coat of the Mongolian goat are used with up to seven shades creating each unique Brora colour.  Once complete, the finished garments are washed in soft Scottish water for a luxurious finish.

What set’s Brora cashmere apart is the workmanship that goes into each piece, much of which is done by hand. At the mill, the skills involved in working with cashmere have been passed down through generations of Scottish families. Every step of the way they apply their expertise and, in doing so, take their part in creating the highest quality, long lasting cashmere that will stand the test of time.
Only the longest and best fibres are selected for inclusion in our cashmere, with coarser ‘guard hairs’ removed to ensure our products are of exceptional, grade A quality. Anything falling short of these specifications will be weaker and result in large amounts of pilling and a knit that loses its shape very quickly.
Our cashmere is ethically sourced from the native goat of the Mongolian plateaux. Every year, the goats are gently combed, removing any excess fibres they no longer need as part of a local tradition. We have been buying from these same farms for many years.

In addition to our renowned luxury cashmere, we also produce a range of high quality garments made from the finest yarns, including pure new wool, merino and mohair.

CASHMERE

All of Brora’s cashmere styles are made from the wool of the native goat of the Mongolian plateaux. Our cashmere is made to last and is durable, light and soft, providing excellent insulation.

PURE NEW WOOL

Pure new wool provides a warm and long lasting knitwear option. Brora’s pure new wool carries the Woolmark logo, one of the world's most recognised and respected brands, providing assurance of the highest quality.

MERINO WOOL

Merino wool is regarded as one of the softest types of wool available due to finer fibres which create a light weight, transitional alternative to cashmere.

MOHAIR

Known as ‘the diamond fibre’ due to its high lustre and fabulous sheen, mohair has been used since the 1030’s. This popular option comes from the hair of the Angora goat and has a wonderfully fluffy, textured finish.

COTTON

During spring and summer, we also offer a selection of cotton knits. Cotton is a soft staple fibre with very good breathable characteristics which is not only comfortable to wear but easy to care for.

TWEED

During autumn and winter, Brora creates a range of British tailored pieces crafted from tweed. Tweed is a traditional, textured, woollen fabric which is woven on looms and will last a lifetime.


The ply of cashmere knitwear refers to the thickness of the yarn used. Plys are individual pieces of yarn twisted together to make one, therefore two ply is thicker than one ply but not as thick as three ply. For warmer weather or trans-seasonal use, we recommend a lower ply while for winter, we would suggest opting for a higher ply.
We want to bring the best products of the highest quality to our customers. To that end, a small percentage of Brora designs are not made in the UK. When we source abroad we use suppliers that are specialists in their field. All must agree to our code of conduct and we are clear on the importance of health and safety, worker welfare and the environment.

Gauzy cashmere is where the fabric has a loose, open weave, making it lightweight, and allowing light and air to pass through it freely.

Woven cashmere is made from ‘Weft’ yarns that run sideways across the loom and across the fabric, and ‘Warp’ yarns that run along the length of the fabric. This produces a tighter weave when compared to gauzy, and the yarn count and number of warp to weft yarns within a square inch determine the closeness or looseness of the weave. The plain weave is the simple ‘over and under’ weave that produces the ‘checkerboard’ effect.

Cashmere Care

How easy is it to look after cashmere?

It’s not that difficult to look after cashmere. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.

How do I wash my cashmere?

Most of our cashmere is hand wash unless otherwise stated. To get the best from your cashmere, wash in lukewarm water using Brora’s mild cashmere shampoo and gently kneed. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.

How do I store my cashmere?

During the warmer months, chances are your cashmere knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing. Moths love dirty cashmere. Once cleaned, it is recommended that you keep them in a zip storage bag will help keep anything out and will protect your cashmere throughout the months that it isn’t being worn.

For more information on cashmere care, please refer to our full guide here.

One method of ridding your item of moths is to wrap your cashmere in an acid free tissue paper and then in a bag and place in the freezer for a few hours or overnight. The cold temperature will destroy anything living in the fibre without harming the cashmere. Don’t despair if you find holes. We hold yarn from the previous few seasons and can often match up the colour although you do have to darn it yourself – we couldn’t risk getting our enemy onto the mill floor.

Pilling is a natural process for cashmere, one that can’t be avoided, and doesn’t necessarily mean the material is of an inferior quality. Pilling is the shedding of loose fibres. Once they come loose, they gather in areas that get rubbed such as under the arm and form little balls of fluff. Looking after and respecting your cashmere can dramatically reduce pilling and keep your cashmere looking new and fresh.

How do I control pilling?

Pills can easily be removed by hand, but for a more efficient effect a cashmere comb cashmere comb can be used after washing. Doing this actually consolidates and softens the fibre, helping it improve with age.


Customer Service

You can order online at broraonline.com, simply browse our collection and add to your basket, then go through to the checkout when you’re ready to purchase. You can create an account for ease of ordering each time you visit Brora, or you can check out as a guest if you’d prefer.

You can also call our customer service team on +44 (0)3456 599 944, we love to hear from our customers and are very happy to help you order by phone.

Absolutely! Our customer service team have all worked at Brora for many years and should be able to help you with your query. We can provide specific measurements for a product and tell you more about the composition or fit.

Maybe you’d like to find out more about any of our designs or have a service-related question you need answering. Feel free to call us on +44 (0)3456 599 944, our team are here Monday to Friday from 9am to 5.30pm (GMT). Outside of these hours, we have an order line on the same number that can place your orders for you, they’re available from 8am until 10pm.

You can also email us with your query, send your email to info@brora.co.uk and we’ll get back you as soon as we can.

Our useful sizing guide will help you find your perfect Brora fit. If you would like any additional assistance in choosing which size is best for you, please contact our Customer Service team on +44 (0)3456 599 944, or email info@brora.co.uk.
Simply add the products you would like to buy to your basket and enter the offer code at the checkout to receive any discounts.
We’re active on social media and regularly post updates about what we’re up to, check us out on Facebook, Instagram or Twitter. You can also sign up to our Brora emails to be the first to find out about new product launches, sales & offers, as well as trends etc. You’ll find the sign up at the bottom of our home page.

UK standard delivery orders should be with you within 5 working days, UK express delivery orders should be with you the next working day by 1pm (when ordering before 1pm).

If you provide us with an email address and/or mobile phone number, you should receive delivery alerts and an hour delivery slot on the day of delivery, so you can track your parcel all the way to your door.

Overseas delivery varies depending on country.

Please see our delivery pages for full details.

UK standard delivery is free on orders over £250 and £4.95 on all other orders.

UK express delivery is £8.95.

Overseas postage will be calculated according to the weight of your parcel, postage costs are shown in the checkout before you place your order. (Please note, your order may be subject to additional customs or duty fees in the destination country that are outside of our control).

Please see our delivery pages for full details.

UK deliveries are sent with DPD, one of the top rated delivery companies in the UK. We can also dispatch with Royal Mail, please request this when placing your order.

Overseas orders are sent with UPS.

Please see our delivery pages for full details.

Yes, we have many loyal Brora customers all over the world, please see our delivery pages for full details.

We can send your order to one of our Brora stores and we’ll send you an email once it arrives to let you know when it’s ready to collect, usually within 5 working days.

For full information, please see our Click & Collect page.

We know that sometimes you will need to make a return to us, we ask that you send it back within 14 days (UK customers), 21 days (Europe excluding UK) and 28 days (Rest of the World).

For our UK customers, under the Consumer Contracts Regulations 2013, you have a right to cancel your order within 14 days from the day you receive your goods. If you notify us of your request to cancel, you will then have a further 14 days to get your complete order back to us.

For full information, please see our returns page.

We offer free UK returns, you’ll have a postage paid label on your invoice. Simply put this label on your return parcel and take this to your local post office. Please ensure you retain proof of postage until you have received your refund.

For our overseas customers, please send back to us using the most convenient method from your country, always retain proof of postage until you receive your refund. We don’t offer free returns for overseas orders.

You have a returns form on the reverse of your invoice, simply give us the item code/colour/size you’d like us to exchange for and send back your unwanted item for us to process. If we cannot fulfil an exchange order, we’ll give you a refund or credit instead.

Yes we do, see our gifting page for more information. We can wrap your gift and add a handwritten gift card in one of our Brora giftboxes for a £5 cost.

Alternatively you can just choose to add a gift note free of charge, we’ll still handwrite this in a Brora gift card for you. We can send your gift straight to the recipient, or back to you to hand deliver.

Each of our renowned cashmere colours is made using up to seven different shades to create a rich depth of colour. For this reason, our knitwear items may contain slight colour variations. Please also be aware that colours may appear differently from one device to another.

Please see our cashmere care page for the best care advice.

With multiple Brora boutiques across the country (and even in New York), along with concessions in some John Lewis stores, we recommend you check our store page to find your nearest store.

Please contact our Customer Service team on +44 (0)3456 599 944 or log into your online account to update your details.
To stop receiving marketing emails from Brora, please click ‘unsubscribe’ at the bottom of one of our emails where you will be taken to a page where you can update your preferences.
Log into your online account to opt out of our print mailing. Alternatively, call our Customer Service team on +44 (0)3456 599 944 or log into your online account to opt out of our print mailings. Please be aware that it may take up to six weeks for this to take effect as all of our brochures are printed several weeks in advance.

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General Questions

  1. At Brora, we are not about ‘fast fashion’. Instead, we produce beautifully made, timeless pieces, from high quality fabrics and yarns that are made to last. These include merino, mohair and cashmere for our knitwear and silk, linen and cotton for our clothing.

  2. The mills that make our cashmere were established in 1787 and have been employing local Scottish families for generations, who in turn, pass these skills onto their children. We feel proud that Brora is able to support these traditional mills and through them, their communities. 

  3. At Brora, we have a passion for vibrant and interesting prints. Whether that may be something from the archives of Liberty of London or a pattern found on a vintage piece at Portobello Market, all of our patterns are printed on only the finest of fabrics with a limited number of each being made. 

  4. For us, the British tailoring label means all garments in question are 100% British made. Right the way from our in-house pattern cutter to our East London tailor, all British tailored pieces are just that, meaning you can buy Brora with pride.

  5. We are committed to providing you with great customer service and that doesn’t stop when you leave our shops. Our UK customer service team are available from 9am-5.30pm Monday to Friday and our order line is open from 8am to 10pm 7 days a week, to provide you with any additional help.

  6. Our cashmere is made to last. From start to finish, the utmost care is made to ensure every piece will stand the test of time. Only the best fibres from the coat of the Mongolian goat are used with up to seven shades creating each unique Brora colour.  Once complete, the finished garments are washed in soft Scottish water for a luxurious finish.

What set’s Brora cashmere apart is the workmanship that goes into each piece, much of which is done by hand. At the mill, the skills involved in working with cashmere have been passed down through generations of Scottish families. Every step of the way they apply their expertise and, in doing so, take their part in creating the highest quality, long lasting cashmere that will stand the test of time.
Only the longest and best fibres are selected for inclusion in our cashmere, with coarser ‘guard hairs’ removed to ensure our products are of exceptional, grade A quality. Anything falling short of these specifications will be weaker and result in large amounts of pilling and a knit that loses its shape very quickly.
Our cashmere is ethically sourced from the native goat of the Mongolian plateaux. Every year, the goats are gently combed, removing any excess fibres they no longer need as part of a local tradition. We have been buying from these same farms for many years.

In addition to our renowned luxury cashmere, we also produce a range of high quality garments made from the finest yarns, including pure new wool, merino and mohair.

CASHMERE

All of Brora’s cashmere styles are made from the wool of the native goat of the Mongolian plateaux. Our cashmere is made to last and is durable, light and soft, providing excellent insulation.

PURE NEW WOOL

Pure new wool provides a warm and long lasting knitwear option. Brora’s pure new wool carries the Woolmark logo, one of the world's most recognised and respected brands, providing assurance of the highest quality.

MERINO WOOL

Merino wool is regarded as one of the softest types of wool available due to finer fibres which create a light weight, transitional alternative to cashmere.

MOHAIR

Known as ‘the diamond fibre’ due to its high lustre and fabulous sheen, mohair has been used since the 1030’s. This popular option comes from the hair of the Angora goat and has a wonderfully fluffy, textured finish.

COTTON

During spring and summer, we also offer a selection of cotton knits. Cotton is a soft staple fibre with very good breathable characteristics which is not only comfortable to wear but easy to care for.

TWEED

During autumn and winter, Brora creates a range of British tailored pieces crafted from tweed. Tweed is a traditional, textured, woollen fabric which is woven on looms and will last a lifetime.


The ply of cashmere knitwear refers to the thickness of the yarn used. Plys are individual pieces of yarn twisted together to make one, therefore two ply is thicker than one ply but not as thick as three ply. For warmer weather or trans-seasonal use, we recommend a lower ply while for winter, we would suggest opting for a higher ply.
We want to bring the best products of the highest quality to our customers. To that end, a small percentage of Brora designs are not made in the UK. When we source abroad we use suppliers that are specialists in their field. All must agree to our code of conduct and we are clear on the importance of health and safety, worker welfare and the environment.

Gauzy cashmere is where the fabric has a loose, open weave, making it lightweight, and allowing light and air to pass through it freely.

Woven cashmere is made from ‘Weft’ yarns that run sideways across the loom and across the fabric, and ‘Warp’ yarns that run along the length of the fabric. This produces a tighter weave when compared to gauzy, and the yarn count and number of warp to weft yarns within a square inch determine the closeness or looseness of the weave. The plain weave is the simple ‘over and under’ weave that produces the ‘checkerboard’ effect.

Cashmere Care

How easy is it to look after cashmere?

It’s not that difficult to look after cashmere. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.

How do I wash my cashmere?

Most of our cashmere is hand wash unless otherwise stated. To get the best from your cashmere, wash in lukewarm water using Brora’s mild cashmere shampoo and gently kneed. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.

How do I store my cashmere?

During the warmer months, chances are your cashmere knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing. Moths love dirty cashmere. Once cleaned, it is recommended that you keep them in a zip storage bag will help keep anything out and will protect your cashmere throughout the months that it isn’t being worn.

For more information on cashmere care, please refer to our full guide here.

One method of ridding your item of moths is to wrap your cashmere in an acid free tissue paper and then in a bag and place in the freezer for a few hours or overnight. The cold temperature will destroy anything living in the fibre without harming the cashmere. Don’t despair if you find holes. We hold yarn from the previous few seasons and can often match up the colour although you do have to darn it yourself – we couldn’t risk getting our enemy onto the mill floor.

Pilling is a natural process for cashmere, one that can’t be avoided, and doesn’t necessarily mean the material is of an inferior quality. Pilling is the shedding of loose fibres. Once they come loose, they gather in areas that get rubbed such as under the arm and form little balls of fluff. Looking after and respecting your cashmere can dramatically reduce pilling and keep your cashmere looking new and fresh.

How do I control pilling?

Pills can easily be removed by hand, but for a more efficient effect a cashmere comb cashmere comb can be used after washing. Doing this actually consolidates and softens the fibre, helping it improve with age.


Customer Service

You can order online at broraonline.com, simply browse our collection and add to your basket, then go through to the checkout when you’re ready to purchase. You can create an account for ease of ordering each time you visit Brora, or you can check out as a guest if you’d prefer.

You can also call our customer service team on +44 (0)3456 599 944, we love to hear from our customers and are very happy to help you order by phone.

Absolutely! Our customer service team have all worked at Brora for many years and should be able to help you with your query. We can provide specific measurements for a product and tell you more about the composition or fit.

Maybe you’d like to find out more about any of our designs or have a service-related question you need answering. Feel free to call us on +44 (0)3456 599 944, our team are here Monday to Friday from 9am to 5.30pm (GMT). Outside of these hours, we have an order line on the same number that can place your orders for you, they’re available from 8am until 10pm.

You can also email us with your query, send your email to info@brora.co.uk and we’ll get back you as soon as we can.

Our useful sizing guide will help you find your perfect Brora fit. If you would like any additional assistance in choosing which size is best for you, please contact our Customer Service team on +44 (0)3456 599 944, or email info@brora.co.uk.
Simply add the products you would like to buy to your basket and enter the offer code at the checkout to receive any discounts.
We’re active on social media and regularly post updates about what we’re up to, check us out on Facebook, Instagram or Twitter. You can also sign up to our Brora emails to be the first to find out about new product launches, sales & offers, as well as trends etc. You’ll find the sign up at the bottom of our home page.

UK standard delivery orders should be with you within 5 working days, UK express delivery orders should be with you the next working day by 1pm (when ordering before 1pm).

If you provide us with an email address and/or mobile phone number, you should receive delivery alerts and an hour delivery slot on the day of delivery, so you can track your parcel all the way to your door.

Overseas delivery varies depending on country.

Please see our delivery pages for full details.

UK standard delivery is free on orders over £250 and £4.95 on all other orders.

UK express delivery is £8.95.

Overseas postage will be calculated according to the weight of your parcel, postage costs are shown in the checkout before you place your order. (Please note, your order may be subject to additional customs or duty fees in the destination country that are outside of our control).

Please see our delivery pages for full details.

UK deliveries are sent with DPD, one of the top rated delivery companies in the UK. We can also dispatch with Royal Mail, please request this when placing your order.

Overseas orders are sent with UPS.

Please see our delivery pages for full details.

Yes, we have many loyal Brora customers all over the world, please see our delivery pages for full details.

We can send your order to one of our Brora stores and we’ll send you an email once it arrives to let you know when it’s ready to collect, usually within 5 working days.

For full information, please see our Click & Collect page.

We know that sometimes you will need to make a return to us, we ask that you send it back within 14 days (UK customers), 21 days (Europe excluding UK) and 28 days (Rest of the World).

For our UK customers, under the Consumer Contracts Regulations 2013, you have a right to cancel your order within 14 days from the day you receive your goods. If you notify us of your request to cancel, you will then have a further 14 days to get your complete order back to us.

For full information, please see our returns page.

We offer free UK returns, you’ll have a postage paid label on your invoice. Simply put this label on your return parcel and take this to your local post office. Please ensure you retain proof of postage until you have received your refund.

For our overseas customers, please send back to us using the most convenient method from your country, always retain proof of postage until you receive your refund. We don’t offer free returns for overseas orders.

You have a returns form on the reverse of your invoice, simply give us the item code/colour/size you’d like us to exchange for and send back your unwanted item for us to process. If we cannot fulfil an exchange order, we’ll give you a refund or credit instead.

Yes we do, see our gifting page for more information. We can wrap your gift and add a handwritten gift card in one of our Brora giftboxes for a £5 cost.

Alternatively you can just choose to add a gift note free of charge, we’ll still handwrite this in a Brora gift card for you. We can send your gift straight to the recipient, or back to you to hand deliver.

Each of our renowned cashmere colours is made using up to seven different shades to create a rich depth of colour. For this reason, our knitwear items may contain slight colour variations. Please also be aware that colours may appear differently from one device to another.

Please see our cashmere care page for the best care advice.

With multiple Brora boutiques across the country (and even in New York), along with concessions in some John Lewis stores, we recommend you check our store page to find your nearest store.

Please contact our Customer Service team on +44 (0)3456 599 944 or log into your online account to update your details.
To stop receiving marketing emails from Brora, please click ‘unsubscribe’ at the bottom of one of our emails where you will be taken to a page where you can update your preferences.
Log into your online account to opt out of our print mailing. Alternatively, call our Customer Service team on +44 (0)3456 599 944 or log into your online account to opt out of our print mailings. Please be aware that it may take up to six weeks for this to take effect as all of our brochures are printed several weeks in advance.

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