Job Role:Retail Training Co-Ordinator

Reports to:Cluster Manager

Based at: Symons Street (Flagship location)

Job Purpose:

To understand, develop and mentor London Retail teams across all operational retail procedures and processes

To work closely with Store Managers in identifying training needs across their teams

To ensure all stores adhere closely to the operational procedures established

Key Responsibilities (across London stores only):

  • Till operations/training of new starters
  • Product/range training for new starters (best-sellers/current range)
  • Continuous review of retail procedures, identify weaknesses and recommendation of improvements
  • To standardize agreed procedures/processes, document and mentor – Brora principles
  • Development of operational retail training manual
  • Support/Troubleshooting across London stores
  • Development of IT skills across following direction/instruction from Head of IT & Security

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